GOLD IT SUPPORT
This is the fully managed service of the entire infrastructure stack. Which includes management, administration and support of all hardware and systems.
The service is inclusive of everything in the Bronze and Silver options as well as the addition of a Virtual CTO (Chief Technical Officer). The value this adds is that each client will have exclusive access to a senior virtualisation Architect who can be utilized to advise on IT strategy moving forward.
This service includes 1 full time Virtualisation Architect and 2 full time Virtualisation engineers.
What we cover
- Remote Monitoring and Management
- Proactive monitoring
- Proactive maintenance
- Remote Access
- Remote Background Management
- Patch Management
- Managed Antivirus
- Asset tracking hardware and software inventory on all platforms
- Available for Linux servers and OSX workstations
- Managed online backup*
- The recommended minimum number or credits that need to be purchased are 15
- 8.5 credits equalling a full days consultancy for a Cloud 9 consultant
- Each technical support call will equate to 1.5 credits
- 1 full time Virtualisation Architect
- 2 full time Virtualisation engineers
*priced per gigabit per device
First class IT Support services for businesses all over the UK. If you would like us to provide you with a free no obligations quote please contact us today or call us on 0800 999 6996. We are here to help you in every aspect of your IT Support needs.