SILVER IT SUPPORT
Our Silver IT Support package offers mid-level support with real time monitoring and alerting of all core Servers and systems, which can be tailored to include as many servers, or systems required.
This is essentially the bronze Package with addition of support credits for 3rd line escalation of technical faults or consultancy days.
The service includes Helpdesk facility to log and process all calls, a 15 minute response time for all priority 1 issues, 30 minutes- 1 hour response for lower priority issues. The aim is to have all non-priority 1 calls resolved with a 4-hour fix.
What we cover
- Remote Monitoring and Management
- Proactive monitoring
- Proactive maintenance
- Remote Access
- Remote Background Management
- Patch Management
- Managed Antivirus
- Asset tracking hardware and software inventory on all platforms
- Available for Linux servers and OSX workstations
- Managed online backup*
- The recommended minimum number or credits that need to be purchased are 15
- 8.5 credits equalling a full days consultancy for a Cloud 9 consultant
- Each technical support call will equate to 1.5 credits
*priced per gigabit per device
First class IT Support services for businesses all over the UK. If you would like us to provide you with a free no obligations quote please contact us today or call us on 0800 999 6996. We are here to help you in every aspect of your IT Support needs.